Shipping policy
At MONAVIER, we want every order to be a simple and enjoyable experience from the moment you place it to the moment it arrives at your door.
We work with trusted fulfillment and shipping partners to deliver MONAVIER products to customers around the world. While shipping conditions may vary by destination and product, our team is always here to help if you have any questions or concerns about your order.
1. Worldwide Shipping
We proudly offer worldwide shipping to customers in many countries and regions.
Available shipping methods and any applicable shipping charges will be clearly shown at checkout before you complete your purchase.
Shipping availability may vary depending on the product and destination. If a particular product cannot be shipped to your location, the available options will be indicated during checkout.
2. Order Processing
Once your payment has been successfully received, your order will be prepared for shipment by our fulfillment partners.
During holidays, promotional events, or periods of high order volume, processing may occasionally take a little longer.
Once your order has shipped, tracking information will be provided when available so you can follow your package along its journey.
3. Order Tracking
We want you to feel confident knowing where your order is.
Once your package has shipped, you may receive tracking information that allows you to follow its progress.
Please keep in mind that tracking updates may take some time to appear or refresh, especially for international shipments.
Sometimes, tracking may temporarily pause while your package is being transferred between carriers, going through customs, or being handed over to a local delivery provider.
Don't worry if you don't see an update right away — this does not necessarily mean there is a problem with your package.
If you have concerns about your tracking information, our customer support team is happy to help.
4. Customs, Duties & Taxes
A Simpler International Shopping Experience
We want international shopping to be as straightforward as possible.
For eligible orders, applicable customs duties, import taxes, VAT, and related customs charges are included in the price paid at checkout.
This means eligible customers should generally not need to pay additional customs duties or import taxes when their package is delivered.
Customs rules can vary depending on the destination and local regulations. If you have any questions about customs charges related to your order, please feel free to contact us and we'll be happy to help.
5. Shipping Address
Please take a moment to review your shipping information before placing your order.
For the smoothest possible delivery, please make sure your:
- Full name is correct
- Shipping address is complete
- Postal code is accurate
- Apartment, unit, or suite number is included when applicable
- Contact information is correct
If you notice a mistake after placing your order, please contact us as soon as possible.
We'll do our best to help update your information before your order enters fulfillment. Once an order has been processed or shipped, however, changes may no longer be possible.
If an address needs to be corrected after shipment, we'll work with you to determine the best available solution. Any additional carrier charges resulting from an incorrect or incomplete address may need to be covered by the customer.
6. Shipping Delays
We understand that receiving your order on time is important.
Our team works closely with our fulfillment and shipping partners to help ensure your order reaches you as smoothly as possible.
Occasionally, circumstances beyond our control may cause delays, including:
- Customs processing
- Carrier operations
- Weather conditions
- Transportation disruptions
- Holidays
- Natural events
- Government restrictions
- Other unexpected circumstances
If your order seems to be taking longer than expected or you simply have questions about its status, please reach out to us.
We'll check the available information and do our best to help.
7. Lost or Missing Packages
If your tracking information shows that your package was delivered but you can't find it, don't worry — there are a few things you can check first:
- Your mailbox or usual delivery area
- Around your property
- With household members
- With neighbors
- With your local carrier
If you still can't locate your package, please contact us with your order number and tracking information.
We'll do our best to assist you, work with the carrier when possible, and help determine the appropriate next step.
8. Damaged Packages
We want your MONAVIER order to arrive safely and in good condition.
If your package or product arrives damaged, please contact us as soon as possible so we can help.
To help us understand what happened, please provide:
- Your order number
- Photos of the product
- Photos of the shipping package
- Photos of the shipping label, when applicable
- A brief description of the damage
Clear photos help us review the situation quickly and determine the most appropriate solution.
We'll work with you to find a reasonable resolution.
9. Incorrect or Missing Items
Mistakes can occasionally happen, and we're here to help make things right.
If you receive an incorrect product or an item is missing from your order, please contact MONAVIER with your order number and, when possible, relevant photos.
Our team will review the issue and work with you toward an appropriate solution.
Depending on the circumstances, this may include a replacement, refund, partial refund, or another suitable resolution.
10. Shipping Changes & Order Cancellations
Changed your mind or noticed something that needs to be corrected?
Please contact us as soon as possible after placing your order.
We'll do our best to accommodate requests to change your shipping information or cancel an order before it enters fulfillment.
Once an order has entered fulfillment or has already shipped, changes or cancellations may no longer be possible.
If your order has already shipped, please refer to our Return & Refund Policy for available options.
11. Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- Destination
- Product
- Package size and weight
- Available shipping method
From time to time, we may also offer promotional or free-shipping offers. Any applicable terms will be clearly communicated at the time of the offer.
12. Delivery Information
Delivery conditions can vary depending on your destination, product, fulfillment location, carrier, customs procedures, and other circumstances.
Any delivery estimates shown on our website or at checkout are provided as general guidance only and are not guaranteed delivery dates.
While we cannot control every part of the shipping process, we'll always do our best to assist if something unexpected happens with your order.
13. We're Here to Help
Have a question about your order, tracking information, shipping, or customs?
We're happy to help.
Please contact MONAVIER through our Contact Us page.
For questions about an existing order, including your order number will help our team assist you more quickly.
Thank you for choosing MONAVIER. We truly appreciate your support and look forward to delivering something you'll love.
MONAVIER
Thoughtfully Curated. Beautifully Made.
Choose Better. Live Beautifully.