Refund policy
At MONAVIER, we want you to shop with confidence.
If your purchase isn't quite right, we're here to help. We offer a 30-day return window for eligible items and support for products that arrive damaged, defective, or incorrect.
Please review the policy below for details.
1. 30-Day Returns
You may request a return within 30 days of delivery for eligible products.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all original accessories, parts, and documentation
- Not show signs of use, damage, washing, alteration, or misuse
Some products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.
If you're unsure whether your item qualifies, please contact us before sending it back. We're happy to help.
2. How to Start a Return
To request a return, please contact MONAVIER through our Contact Us page before sending your item back.
Please include:
- Your order number
- The reason for your return
- Photos of the product, when applicable
- Any additional information needed to review your request
Once your request has been reviewed, we'll provide the appropriate return instructions.
Please do not send an item back before receiving return instructions from MONAVIER.
This helps us ensure your return is handled properly and efficiently.
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in excellent condition.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos or videos of the product
- Photos showing the damage or defect
- Photos of the original packaging, when applicable
- A photo of the shipping label, when applicable
After reviewing the information, MONAVIER will work with you to determine the most appropriate solution.
Depending on the circumstances, a resolution may include:
- A replacement
- A partial refund
- A full refund
- Another appropriate solution
Please do not return damaged, defective, or incorrect items until we provide return instructions.
4. Return Shipping
For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or shipping error, the customer is generally responsible for return shipping costs.
If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, please contact us before returning it so we can provide appropriate instructions.
Return requirements may vary depending on the product and destination.
We recommend using a trackable shipping service when returning an item.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Processing times may vary depending on your payment provider.
6. Partial Refunds
In certain circumstances, a partial refund may be issued.
This may apply if a returned item:
- Shows signs of use
- Has been damaged after delivery
- Is missing parts or accessories
- Is missing original packaging
- Is returned in a condition that reduces its resale value
Each situation will be reviewed individually, and we will communicate the applicable refund amount.
7. Missing or Delayed Refunds
If your refund has been approved but you don't see it in your account yet, please:
- Check your bank or payment account.
- Contact your payment provider.
- Allow additional processing time.
If you still haven't received your refund, please contact us through our Contact Us page.
We're happy to help.
8. Order Cancellations
We process orders as quickly as possible.
If you would like to cancel an order, please contact us as soon as possible after placing your order.
Once an order has entered processing, been fulfilled, or shipped, cancellation may no longer be possible.
If your order has already shipped, you may need to follow our standard return process after receiving the order.
9. International Orders
MONAVIER welcomes customers from around the world.
International orders are subject to the same general return and refund guidelines outlined in this policy.
Customers are responsible for providing a complete and accurate shipping address and complying with applicable local requirements for receiving their orders.
Return requirements may vary depending on the product and destination.
10. Non-Returnable Items
Certain products may not be eligible for return, including items that are:
- Used or altered
- Damaged after delivery due to misuse
- Missing essential parts or accessories
- Customized or made specifically for the customer
- Returned in a condition that is not suitable for resale
Any product-specific return restrictions will be communicated where applicable.
11. Exchanges
At this time, MONAVIER generally handles eligible returns through refunds rather than direct exchanges.
If you would like a different product, color, size, or variation, you may return the eligible item and place a new order after your return has been approved.
12. Contact Us
Have a question about your order, return, or refund?
We're here to help.
Please contact MONAVIER through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.
MONAVIER
Thoughtfully Curated. Beautifully Made.
We believe better choices can create a better way of living.
Choose Better. Live Beautifully.